How to cancel a subscription I didn't sign up forUpdated a month ago
If you received an unexpected subscription order confirmation, we understand this can be frustrating. Here's how to resolve this quickly.
Cancelling Your Subscription
The first step is to cancel the subscription through your account:
- Visit https://fifthray.co.uk/a/account/login and log in using your email address
- Navigate to your subscription dashboard
- Click the "Cancel" button
This will prevent any future subscription orders from being processed.
What about the current order?
In most cases, your order will have already been processed at our warehouse and dispatched for delivery. When it arrives, you have two options.
Option 1: Refuse Delivery
You can refuse the package when it arrives, and it will be returned to us. Once we receive it, we'll process your refund.
Option 2: Return the Order
Email us at [email protected] and we'll provide you with return instructions and a returns label.
Our 60-day guarantee
Remember, all first-time purchases are covered by our 60-day money-back guarantee. If you decide to try Cosmic Hue and it's not right for you, we're here to help.
Still need help?
We appreciate your patience and want to make this right. Contact us at [email protected] with any questions or concerns, and we'll do our best to help resolve the situation quickly.