Money Back GuaranteeUpdated 7 days ago
We have complete faith in the excellence of our products and are confident that you will be thoroughly satisfied with your products. However, we recognise that there may be instances where you do not achieve the desired results. We also appreciate this may be an apprehension when first purchasing, especially when committing to our 2, 3 or 6 month subscriptions or one-off purchases on your first-order, which are larger personal investments.
That’s why we offer our 60 day money-back guarantee – it’s our way of giving you complete confidence in choosing our 1, 2, 3 or 6 month options.
To be eligible, you’ll need to have chosen either a 2, 3 or 6 month subscription, or one-off purchase with 2 or more bags, on your first order. As well as a 1 month subscription with 2 consecutive orders, from your first order. Ensuring you have taken the product for the full 60-day recommended usage, of one serving every day. You’ll then be introduced to our Nutrition Team to discuss your results, and they will confirm whether you qualify. Fifth Ray reserves the right, at any stage, to decline the money-back guarantee if the required steps have not been fully followed, or foul play is suspected (more detail below).
Simply reach out to us via email at [email protected] and we will handle everything for you. For any 2 & 3-month orders, following our Nutrition Team assessment, we will promptly initiate a refund for the entire purchase amount for successful requests, which will be expeditiously credited back to your original payment method.
If you originally purchased a 6-month subscription, in order to be refunded the entire purchase amount, you will need to send the remaining 4 bags of Cosmic Hue unopened and in a resalable condition to our Returns address at your own cost. The same Returns policy and terms apply. In the instance you fail to return the second box in a resalable condition, we will instead initiate a refund for 33% of the original purchase amount (this covers 60 days/2 months that were consumed).
For taste, we respect everyone’s taste palettes are different. You can modify Cosmic Hue to your preference, by adding honey, lemon or mint for example. Fifth Ray is focussed on getting you results and help with your transformation. Taste does not qualify for the money-back guarantee.
Whilst we endeavour to honour all reasonable money-back guarantee requests, we are also mindful of the potential to abuse the guarantee. To protect our business against such fraudulent activity, we will complete internal checks before honouring any refund and we reserve the right to withhold refunds if we reasonably believe a claim is a duplicate or has been submitted using different personal details for the same household.
To protect against this, our 60 day money-back guarantee is limited to:
- One claim per customer
- One claim per household.
UK returns address:
Fifth Ray, James and James Fulfilment Ltd, Rhosili Road, Northampton, NN4 7JE
For further queries and support, please feel free to reach out to our dedicated team at [email protected], who will be more than happy to assist you further.