Orders š
How do I cancel my order?
Please note that our warehouse operates very quickly, therefore this might not be possible. To cancel an order, email us at [email protected]. Include your order number and the reason for cancellation in your email, and if we can cancel your ord
I haven't received an order confirmation e-mail, what should I do?
If you have placed an order and your money has been taken but you haven't received an order confirmation e-mail, first check your email spam folder to ensure the confirmation hasn't been misdirected there. If you still cannot find any confirmation, p
Do you offer free samples?
We do not offer free samples unfortunately, but this is something we are working on. Alterntively, you can save 20% and get free shipping when you subscribe. Plus you can easily cancel or pause at any time.
Where is my order?
On the e-mail you receive that says your "Order is on it's way!", it will have a Royal Mail tracking number which you can click on. The link typically starts with "OH". Alternatively, you can contact our support and they can find your tracking number
How do I cancel my order or subscription, if it has already been processed or shipped?
If your order has already been processed or shipped from our warehouse, we regret to inform you that we are unable to make any changes to it at this time. However, you do have the option to refuse the package upon delivery. Once your online tracking